payments

Understanding payment methods and fees

Learn about accepted payment methods, service fees, payment security, and refund policies on Giddly.

Updated 2026-06-10 4 topics
payment fees refunds security

Payment Methods

Giddly supports multiple secure payment options to make purchasing event tickets quick and convenient.

Accepted Payment Methods

You can pay using any of the following methods:

  • Credit cards (Visa, MasterCard, and American Express)
  • Debit cards
  • Apple Pay (iOS devices)
  • Google Pay (Android devices)
  • PayPal

Service Fees

To help maintain and improve our platform, certain fees may apply to ticket purchases.

Processing Fee

  • 2.9% + $0.30 per transaction

Service Fee

  • Typically between 5% and 10%, depending on the event type

All applicable fees are clearly displayed before you complete your purchase.

Payment Security

Your payment information is protected using industry-standard security practices.

  • All payments are processed securely through Stripe
  • We never store your payment card information
  • Transactions are encrypted and PCI-compliant

Refunds

Refund policies are determined by individual event organizers.

Please note:

  • Refund eligibility may vary by event
  • Service fees may be non-refundable
  • Approved refunds typically take 3–5 business days to process

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